• Administration

    TeleVantage provides an easy to learn, easy to navigate administration function that provides you flexibility and control to meet changing communication requirements in your business.

  • Auto Attendant

    Project a professional image with TeleVantage's comprehensive, multilevel auto attendants that give callers the consideration they demand and provide one-button access to a live agent.

  • Call Centers

    Creating a powerful full-featured call center has never been easier than with Alternate Access' IP-PBX solution, TeleVantage.

  • Call Recording

    Call recording helps businesses to improve their quality of service, document critical details and train employees in proper phone techniques.

  • Conference Call Management

    With our IP PBX solution, Alternate Access offers a premise-based solution where conference calls can be set up by individual users, a system concierge, or a fully automated IVR application.

  • Desktop Client

    Aptly named ViewPoint, the TeleVantage desktop client is your user window to all telephone communication.

  • Management Tools

    The TeleVantage Contact Center gives management the software technology solution they need to make agents more productive and callers more satisfied.

  • Speech Recognition

    Alternate Access provides best of breed speech engines that understand natural language utterances in several languages

  • Telephone User Interface

    Our products are open system designed and can support the widest variety of telephone sets on the market. Commercial quality analog telephone sets are a low cost alternative and can meet most telephony needs.

  • Voice Mail

    TeleVantage has its full-featured voice mail system included in the price of the PBX. That means that there are no additional ports to buy or costs to incur.

  • VoIP - Voice Over IP

    Voice over Internet Protocol (VoIP) is the ability to pass telephone voice over Local Area Networks, Wide Area Networks and the Internet.  VoIP offers reduced costs for installation and maintenance of phone equipment.

The IP-PBX Feature Set

No other business phone system has the depth and breadth of features and functionality for businesses of three to 350 employees at a given site.  The TeleVantage® feature set is unparalleled in its range of built-in alternatives to meet the unique needs of individual businesses.

Whether you are tech-savvy or a traditional phone user, TeleVantage has something for everyone.  The easy point-and-click administration feature allows users to move, add or change users on the fly with no additional timely and costly service calls.  The system will work with a wide variety of telephone sets for those who consider themselves ‘phone only’ users but, for the more tech savvy, the Desktop Phone System Client allows you to look your phone calls and voicemail ‘in the eye’.  And traveling employees can take advantage of cost saving VoIP features that turn a laptop into a ‘soft phone’.

 In addition to powerful auto attendants, small to medium sized can take advantage of call center functionality to streamline customer interactions.  There are many phone system management tools as well, like monitor, coach and join, as well as management reporting tools.  There are a multitude of other features that aid staff productivity such as office call recording, speech recognition, and conference call management.   And the easy to learn phone system Administration gives your business the control it needs to grow and change at your pace, rather than being held captive to your phone system vendor’s capabilities or support limitations.

We could go on and on…click on a phone system Feature to Learn More About it.