Newsletter
As a courtesy to our customers and prospects, Alternate Access periodically publishes information of interest to businesses evaluating IP-PBX, Voice over IP and related converged communication solutions.
Click on the links below to view a previously published quarterly newsletter.
2008
Q3: July - September 2008 - Introducing AastraLink Pro 160, Floral Industry
QI: January - March 2008 - Disaster Recovery, VoIP, Healthcare & Wellness
2007
QIV: October - December 2007 - Call Recording, IVRs, Holiday Scehdules
QIII: July - September 2007 - Fax Servers, Phone System Power Surges
QII: April - June 2007 - Phone Fraud- Headset Mobility
QI: January - March 2007 - Contact Managment- IP-PBX Server Cleanliness
Articles
A Day in the Life...Customer Service
Work Groups and ACD Queues -- Making the Right Choice to Match Your Business Needs
Alternate Access Launches Sale of AastraLink Pro
Don't Become a Victim of Toll Fraud
- Part I - Call Recording as a Training Tool
- Part II - Call Recording as Your Personal Scribe
- Part II - Call Recording for Compliance and Dispute Resolution
VoIP - The Cost Savings & Benefits
Give the Gift of Quality - The Value of a Commerical Quality Headset
Keep Your IP-PBX Running During a Storm - UPS Maintenance
- Solutions
- Contact Centers
- Custom Development
- Hosted Solutions
- Multiple Locations
- Office Relocation
- Telecommuting & Mobile Workforce
- Unified Messaging
- Products
- IP-PBX
- Fax Servers
- Headsets
- IVR Systems
- Telephones & Specialty Phones
- Telephony Interface Boards
- Telephony Servers
- Web Collaboration